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Retail IT solutions

end-to end it solutions for retail businesses

If you’re still using an old, outdated retail system, then you’re already falling behind.

Your customers want a fast, easy experience at the checkout.

Old, outdated hardware or a lack of overall connectivity makes buying from you a headache, which makes shopping with the big chains a much more attractive option.

No more Wi-Fi blackspots or connectivity issues. Get a store-wide system that just works.

Get an IT system that optimises your uptime, seamlessly connects your POS with your inventory platform, and ensures you can use your devices in even the furthest corners of your store.

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Trusted retail partners

Our retail IT solutions

Store fitouts & hardware

We help you plan the layout of your store so that your IT works together fast and effectively. We work with you to create a robust map of your infrastructure that ensures every element of your business remains connected, and provide the hardware to help you achieve this.

Point of Sale solutions

We supply, install, and manage Merlin POS, our retail POS solution that we’ve built ourselves through years of hands-on research and testing. Designed to improve flexibility and speed, we can deploy an all-in-one Merlin POS solution to improve your checkout experience.

Managed IT support

Rather than trying to set up your store’s IT yourself, or solve your own IT problems when they occur, we manage it all for you remotely. You get proactive, on-demand IT support that takes the IT burden off your plate. From system upgrades, to an Australian-based helpdesk, we do it all for you.

CCTV & alarm systems

Get clear, crisp vision across your entire store with internal and external CCTV hardware and software. We deploy a CCTV network that covers all the key areas, with seamless connection to your security systems to ensure that you, your teams, and your customers are safe and secure.

WIFI & networking

These days, every element of your retail store needs a fast, secure connection to your network. From your POS devices, to your RF guns, to your data storage solutions, we plan, implement, and manage your store’s network and WIFI service. Get the fastest speed, and the best coverage – no more dropped connections, or lost sales.

Communications

From your checkouts to your back office, your store needs communication devices. We deliver the entire hardware and software suite to ensure your teams have the right tools – and importantly, the right internet connection – to do their job.

Independent retail IT specialists

We’ve managed and supported independent retail for 20+ years

We’re IT specialists for independent retailers. We understand aspects that other IT providers don’t – like that every device in your store relies on connection. Not just your POS, but coffee machines, ovens, and remote connections for your fridges.

Knowing is only half the battle though. Delivering whole-of-store, seamless IT solutions is the other half.

  • 20+ years supporting independent retail
  • Australian owned and operated
  • MGA platinum partner
Inbuilt security. Complete ease of use

Merlin™. Australia’s most robust and security conscious POS solution.

Our proprietary suite software Merlin™ has all of your retail requirements covered. From POS to back office and head office, Merlin™ is Australia’s most trusted end-to end solution. Prioritising security, Merlin™ can be relied upon to keep your data safe.

As a fully redundant solution, Merlin™ ensures business continuity so you can keep serving your customers, even if one system fails.

Upgrade to Merlin POS today

Merlin™. Australia’s most robust and security conscious POS solution.

Having delivered retail solutions for over four decades, we know that Merlin™ has it all. Used by independent retailers across Australia, Merlin™ POS offers speed, flexibility and ease of use, enhancing the efficiency and profitability of our customers.

Designed for exceptional user experience, it has comprehensive inbuilt capacities that your business can rely on.

Programmed by dedicated Australian developers with supermarket, retail and POS backgrounds, Merlin™ will streamline every aspect of your retail operation.

  • Front office, back office and head office
  • Inclusive of support, education and upgrades
  • Exceptional user and customer experience
  • Metcash integration and preferred supplier
  • Australian designed and delivered
  • No upfront costs*

Merlin™ - it’s the future of Australian retail

Point of Sale

Process payments, manage customers & analyse sales data

Accounting

Easy access to creditor accounts & your general ledger

Stock & inventory

Oversee your orders, control stock and manage suppliers

Payroll & staff management

Process pay, generate payslips, manage leave, tax & superannuation

Multi-site
management

Integrated management of stores, franchises, front & back office and warehouses

Commissions

Keep track of commissions, associated charges and related invoices

A safe and seamless PoS experience, set up by dedicated retail specialists.

We understand the needs of small to medium Australian retailers, and how important security is for the longevity of your business.


Merlin™ rises to meet the challenges. We will install and configure your POS environment to maximise the safety of your store. We partner with leading technology suppliers to ensure your business has the most reliable, and robust solution in place. 


Whether you are in General Retail, Supermarkets, Grocery or Hardware, we take your IT security seriously, customising it to suit your business needs.

We can help with CCTV to protect your physical assets, and cutting edge cyber security solutions to protect your business from extortion and data leaks.

Not only is Merlin™ the most reliable and cost-effective POS solution in Australia, you’ll have ongoing support and education from our dedicated team of Retail Technology specialists.

We’ll ensure your systems streamline your business and increase profitability, whether you have one store – or a hundred.

Upgrade to Merlin PoS today

Trusted partners for independent retail, with Master Grocers Association

We are dedicated to providing exceptional technology solutions for Australian retail businesses and have strong relationships with many independent retailers.

Our Master Grocers Association (MGA) membership recognises this, allowing us to strengthen our connections and stay at the forefront of industry standards and business owners’ needs.

Book your FREE, no obligation strategy call to get started

Simply fill in the form and one of our friendly staff members will be in touch

trusted by 200+ businesses

IT solutions FAQ

Our IT helpdesk is based right here in Australia. So when your retail business needs support, simply pick up the phone and you’ll speak to one of our friendly, local experts.

Absolutely. We know how time-consuming it can be trying to plan, source, deploy, and manage your own IT. As a busy business manager, that’s not your job.

So we provide managed IT retail support that takes care of your entire IT suite for you. From optimising your network, to sourcing and rolling out your hardware, and with proactive IT support, we manage it all for you. You focus on running your store, and we take care of the tech.

There are two options for deploying a Merlin POS solution.

You can choose to buy it outright, where we help to implement your solution for you, and provide ongoing maintenance as an extra cost.

Alternatively, you can choose an SaaS approach, where you rent Merlin POS from us for an ongoing monthly fee. This way, you only pay for what you’re using, and all your maintenance and problem solving is included as part of your ongoing costs.

Get in touch with our team to discuss which Merlin POS solution is right for your business.

Without looking at your equipment first, we can’t say for certain whether or not this is possible. So it’s best that we conduct an IT assessment first, to review your current IT systems and determine the best approach.

Our goal is to help you optimise your store’s IT. So we won’t make you upgrade to any tools and technology that you don’t need. It’s all about ensuring you get more efficient and effective retail IT.

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